Quality Control Manager - Los Angeles, CA
Who we are:
Founded and headquartered in California, Feit Electric is celebrating over 45 years as a leading global lighting and smart home brand. Through innovative design, supply chain expertise, and industry-leading technology, Feit Electric offers its customers a full portfolio of reliable lighting products including home décor lighting collections, light fixtures, smart and feature-rich high-performance lighting solutions as well as a full line of general household, specialty light bulbs in all shapes, sizes, and configurations.
Feit Electric started with the hard work of one American Family who built a thriving business on a foundation of customer obsession, nimble execution, and relentless pursuit of market disruption. It grew into a company of hundreds of hardworking employees across the United States who pride themselves on making quality lighting products that are widely available for the average home. We celebrate the richness of everyday life, real people, and hard work.
We obsess over making lighting smarter, safer, more energy-efficient, and more beautiful. Our goal is to make lighting fit seamlessly into your life so you can focus on making memories with family and friends.
We challenge the status quo and leverage our years of experience to provide the ultimate in product quality and satisfaction.
What You'll Do:
The Quality Control Manager will ensure the highest standards of quality for all Feit Electric products. This leadership position will focus on supplier management and includes significant international travel. A proactive approach to identify opportunities and implement continuous improvement is required.
Key Responsibilities:
1. Manage Supplier Qualify and Relationships:
- Lead our global team of Supplier Quality Engineers (SQEs) and Inspection personnel to enhance their effectiveness, ensure adherence to our quality standards, and continuously provide training and support.
- Maintain positive and constructive relationships with suppliers, providing feedback and guidance on their quality performance.
- Ensure that all departmental metrics and KPIs are met, and hold the Asia Quality team accountable for meeting these standards.
- Conduct detailed product inspections and audits, enforce compliance with internal and external quality standards.
- Analyze available data to identify areas of improvement in our Quality System. Identify opportunities to improve our suppler performance while reducing inspection (based on risk and quality performance and partnership-oriented relationships with our suppliers).
- Drive all corrective actions to a successful conclusion and assist with factory SOPs.
- Support Customer on-boarding, pre-production testing, audits, and corrective action follow-up.
- Collaborate with Supply Chain personnel on factory audits and capability reviews.
2. Empower New Product Release into Manufacturing:
- Report on all factory Pilot Runs. Work closely with our Product Management Team to ensure all open issues are reported and resolved before Mass Production is initiated.
- Carefully review and verify all new product attributes prior to first shipment.
- Ensure that all customer samples of new products are properly vetted before being sent to the customer.
- Evaluate and report on New Product detail as requested.
3. Review and Respond to Customer Feedback:
- Review all sources of Customer Feedback for improvement opportunities.
- Assist with quality inquiries from internal and external stakeholders.
What You'll Need:
- Bachelor’s degree in Engineering, Quality Management or related field.
- At least 5 years of experience in quality control, preferably within the consumer electronics or LED lighting industry, with a proven track record of leading and managing a quality control team.
- In-depth knowledge of quality control principles, methodologies, and tools, including ISO 9001, Six Sigma, and Lean Manufacturing.
- Strong communication, interpersonal, and leadership skills, with the capability to effectively interact with suppliers, cross-functional teams, and senior management.
- Proficiency in using software and data analytics, with strong skills in Microsoft Office Suite and task management software.
- Fluency in Mandarin is required to manage our quality team effectively and communicate with suppliers in Asia.
- Willingness to travel internationally as needed.
What You'll Get:
- A dynamic and collaborative work environment where innovation is encouraged.
- The opportunity to work on a variety of projects and contribute to the development of cutting-edge lighting products.
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off
- Professional development opportunities
- A role that offers both technical and creative challenges, allowing you to grow your skills in multiple areas.
Pay Range: $80,000.00 - $95,000.00 (salary/exempt) depending on experience.
Additional Data:
Position is onsite Monday through Friday in our Pico Rivera, CA office when not traveling. Position does not offer relocation package. No remote work available for this position.
Equal Opportunity Employer:
Feit Electric is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We encourage applications from all qualified individuals regardless of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
